From 13 December 2024, the GPSR (General Product Safety Regulation) will come into effect, the new EU product safety regulation. This regulation replaces the old directive and sets stricter requirements for the safety of products that are placed on the market. For webshops, this not only means an additional responsibility, but also an opportunity to gain the trust of your customers.
What does that mean?
Long story short: as a webshop owner, you can no longer simply trust what your supplier says; you have to make sure your products are safe and meet legal requirements. This can seem like a challenge, especially for the smaller SME webshop. But with a structured approach, you can comply with the new rules and at the same time show that your webshop takes security seriously.
In this article you will read step by step what you can do to comply with the GPSR. Whether you sell toys, electronics, cosmetics, jewelry or clothing, with this practical step-by-step plan you are well prepared for the changes. In addition, we give you a handy example text for a product safety declaration, so that you can apply it to your webshop.
Download here a useful sample text for a product safety declaration
In short: this article will help you avoid legal pitfalls, reassure your customers and prepare your webshop for the future. Read on and discover how to apply these rules.
Step-by-step plan for web shops to comply with the GPSR - Product Safety Regulation
Step 1: Determine your role in the supply chain
- Are you a manufacturer, importer, distributor or fulfillment service provider?
- To determine this, visit the NVWA website .
Step 2: Check the safety of your products
- Only sell products that are safe under normal use.
- Test products (if necessary) and check certifications such as CE marking.
Step 3: Provide correct product information
- Clearly state on your website:
- Name and contact details of the manufacturer.
- Where applicable, data from a controller within the EU.
- Information to identify the product (e.g. serial number or model).
- Safety instructions and warnings in plain language.
Step 4: Set up a tracking system
- Make sure you know where your products come from and who you sold them to.
- Keep delivery information for at least 10 years.
Step 5: Establish a Complaints and Recall Policy
- Make it easy for customers to contact you in case of problems.
- Create a recall plan with clear steps for customers (e.g. repair, replace, or refund).
Step 6: Stay informed about specific regulations
- Check regularly whether additional requirements apply to your product category.
Step 7: Set a product safety declaration on (optional)
- Make customers aware of your commitment to product safety and their own responsibilities when using products.
Product Safety Declaration Sample Download
Download the Product Safety Declaration sample document here. Copy, adapt it to your own situation , industry and webshop and have it reviewed by a professional.
Good luck!!
