From December 13, 2024, the GPSR (General Product Safety Regulation) will come into force. This new EU product safety regulation replaces the old directive and sets stricter requirements for the safety of products placed on the market. For webshops, this means not only an additional responsibility, but also an opportunity to build customer trust.
What does that mean?
Long story short: as a webshop owner, you can no longer simply rely on what your supplier says; you must ensure that your products are safe and comply with legal requirements. This may seem like a challenge, especially for smaller SME webshops. But with a structured approach, you can comply with the new rules and at the same time show that your webshop takes safety seriously.
In this article, you will read step-by-step what you can do to comply with the GPSR. Whether you sell toys, electronics, cosmetics, jewelry, or clothing, with this practical step-by-step plan you will be well prepared for the changes. Additionally, we will provide you with a handy sample text for a product safety declaration, so you can apply it to your webshop.
In short: this article helps you to avoid legal pitfalls, reassure your customers, and prepare your webshop for the future. Read on and discover how to apply these rules.
Step-by-step plan for webshops to comply with the GPSR - Product Safety Regulation
Step 1: Determine your role in the supply chain
- Are you a manufacturer, importer, distributor, or fulfillment service provider?
- Visit the NVWA website to determine this.
Step 2: Check the safety of your products
- Only sell products that are safe under normal use.
- Test products (if necessary) and check certifications such as CE marking.
Step 3: Ensure correct product information
- Clearly state on your website:
- Name and contact details of the manufacturer.
- If applicable, details of a responsible person within the EU.
- Information to identify the product (e.g., serial number or model).
- Safety instructions and warnings in understandable language.
Step 4: Set up a traceability system
- Ensure you know where your products come from and to whom you have sold them.
- Retain delivery information for at least 10 years.
Step 5: Establish a complaints and recall policy
- Ensure customers can easily contact you in case of problems.
- Create a plan for recalls with clear steps for customers (e.g., repair, replacement, or refund).
Step 6: Stay informed about specific regulations
- Regularly check for additional requirements applicable to your product category.
Step 7: Prepare a product safety declaration (optional)
- Make customers aware of your commitment to product safety and their own responsibilities when using products.
Good luck!!
